About Us
Who we are...
Here in South Shropshire, Country Charm is a family run business, born out of the love of Home & Garden and of giving unique, heart warming gifts. We have thoroughly enjoyed resourcing these beautiful products to bring them straight to your door since 2015. As our business has grown, we have had the pleasure to meet more and more exceptional suppliers and clients along the way.
Inspired by the quality and stories behind their creations, our growing range includes among others; the Fair Trade Faraway Finds Garden Sculptures, the exceptional Hand-Spun Pendant Lamps by “From The Anvil” and of course the quality UK made Poppy Forge Gardening and Cast In Style Home Collections. Recently, we have brought on wonderfully fresh new ranges of Zest Outdoor Living Wooden Garden Structures & Furniture and the luxurious Hill Interiors Home Collections. Then there are of course the Romantic Ascalon Garden Collections, “deliberately vintaged” for antique and really rather whimsical appeal, or the hand-crafted Jardine Leisure recycled aluminium furniture, forged in Lancashire just for you from the original Victorian moulds.
If you are looking for a personal touch for a loved one’s special day, or simply to show you care, we also have a wonderfully varied collection of Personalised Gifts for any occasion and any age, ready to be made quite unique for them.
We take great pleasure and pride in providing a friendly, engaged Customer Service and once you place your order, you will receive a personal email so that you can ask any questions at all and we will get straight back to you. Once your order has been dispatched, we will then let you know your tracking and are always available for any further advice or comments you may have. We offer Free Delivery on all orders across the GB Mainland and if you are classed as a remote GB Postcode (eg Scottish Highlands) then please do let us know and we will give you a delivery quote for your order. Please see our CLIENTS FEEDBACK if you would like to read the experience of some of our lovely customers. We hope you find exactly what you are looking for and please do reach out if you have any questions at all; either on the Online Chat, by giving us a call on 01952 726787, or by dropping us an email at info@country-charm.com
"Gorgeous product and fantastic customer service
I purchased a lovely clock from Country Charm. I had found the one I wanted via a general search and then looked for the best price. Country Charm were the most reasonable. I found their website user friendly and easy to navigate plus they have a fantastic wide range of products.
What really made the biggest impact though, was the lovely personal customer service messages from the owner, Karen, who obviously genuinely really cares about what she does. She communicated throughout purchasing, regarding delivery and to check I was happy with the product. I will definitely buy from Country Charms again and would highly recommend to anyone."
"Perfect product and the best customer…
Perfect product and the best customer service I have experienced in a very long time. Karen was on my order from the outset and when there was a minor hiccup with delivery she informed me. I wasn’t chasing. It was overcome with her keeping me fully informed. You simply don’t get this level of service these days. 11/10"
“Excellent
Ordered a garden patio table and chairs which was delivered in 3 days and is great quality. Karen was extremely helpful from start to finish, not very often you get customer service as good as this these days. Highly recommend."
“First Class Experience
How refreshing to deal with a company offering quality products at a competitive price with personable service. It’s not difficult yet so many companies get it wrong. Well done to Karen and the team - highly recommended.”
"Excellent service
Unusual to find a company with very competitive prices and excellent service We have now used country charm twice and would certainly recommend them."
"Fantastic Gazebo and excellent service
I agree entirely with all the previous reviews about this company and how helpful Karen is.
Bought a metal gazebo - it was made out of solid steel - not tubular like so many.
Fitted together perfectly and looks fantastic in the garden.
It was extremely good value and it was offered at a very competitive price and not as expensive as some sites.
Quick delivery.
Would recommend Karen and Country Charm without the slightest hesitation."
"What a fabulous company this is....from the high quality product, the engraving and the excellent customer service shown by Karen. After sending the wrong details to be engraved and spiralling into blind panic....Karen went above and beyond to get the problem sorted resulting in delivery of the most beautiful gift for my groom to be ( in super quick time too)
I would highly recommend this company and Karen and wish them continuing success."
The highlight of the order was the Lady Juniper Tree, which was received with absolute delight. Its beauty, elegance, and thoughtful presentation made it a perfect gift, and the recipient couldn’t have been happier. The tree carried a sense of charm and meaning that made the moment even more special.
Country Charm not only delivers wonderful products but also provides outstanding customer service that goes above and beyond. Highly recommended for anyone looking for a heartfelt and memorable gift."
"I am very pleased with Country Charm as a supplier. Karen has been exceptionally helpful from order creation to delivery including follow up questions. the whole experience has been delightful. - Bhupinder Hunde"
“I ordered two rose obelisks which were incredibly well made, look fantastic and were great value for money. The communication and customer service was also exceptional. I would highly recommend..”
“I was searching for a weather vane and I found this wonderful site Country Charm Gifts.they very helpful and found exactly what I wanted a special present for grandson 2 Welsh Dragon. Karen was very helpful and informative and pleasant, I explained what I wanted and Karen sorted it out with a next day delivery. Many thanks for your help and support be back soon. Diloch ”
"Bought a fantastic garden obelisk from these people after a lot of hunting about online. Faultless service and very fast delivery. Thank you."
“This company is a pleasure to deal with, fast efficient service, kept up to date with all aspects of The process, polite, professional and I would definitely use them again. Highly recommended..”
(Four 4ft Classic Obelisks)
All the best to you, and to all at Country Charm. Many thanks again." (PLINT Retro Thermos Kettle in Cream)
