Arbours & Swing Seats

TRUST PILOT
"Gorgeous product and fantastic customer service
I purchased a lovely clock from Country Charm. I had found the one I wanted via a general search and then looked for the best price. Country Charm were the most reasonable. I found their website user friendly and easy to navigate plus they have a fantastic wide range of products.
What really made the biggest impact though, was the lovely personal customer service messages from the owner, Karen, who obviously genuinely really cares about what she does. She communicated throughout purchasing, regarding delivery and to check I was happy with the product. I will definitely buy from Country Charms again and would highly recommend to anyone."

TRUST PILOT
"Perfect product and the best customer…
Perfect product and the best customer service I have experienced in a very long time. Karen was on my order from the outset and when there was a minor hiccup with delivery she informed me. I wasn’t chasing. It was overcome with her keeping me fully informed. You simply don’t get this level of service these days. 11/10"

"The Boot Centre arrived on Saturday and my father-in-law was thrilled with it. He FaceTimed us to show us it in use already! It was worth the wait so I’m really pleased we decided to go ahead with the order. Thank you so much again for your help and for keeping me updated throughout." (Poppy Forge Boot Centre)

“Thank you so much for such excellent service! It was so good talking to you just now. I will certainly recommend you to any of my (other!) friends, once they have joined us round the brazier!” (Brazier & Ash Pan)

TRUST PILOT
“Excellent
Ordered a garden patio table and chairs which was delivered in 3 days and is great quality. Karen was extremely helpful from start to finish, not very often you get customer service as good as this these days. Highly recommend."

TRUST PILOT
“First Class Experience
How refreshing to deal with a company offering quality products at a competitive price with personable service. It’s not difficult yet so many companies get it wrong. Well done to Karen and the team - highly recommended.”

TRUST PILOT
"Excellent service
Unusual to find a company with very competitive prices and excellent service We have now used country charm twice and would certainly recommend them."

TRUST PILOT
"Fantastic Gazebo and excellent service
I agree entirely with all the previous reviews about this company and how helpful Karen is.
Bought a metal gazebo - it was made out of solid steel - not tubular like so many.
Fitted together perfectly and looks fantastic in the garden.
It was extremely good value and it was offered at a very competitive price and not as expensive as some sites.
Quick delivery.
Would recommend Karen and Country Charm without the slightest hesitation."

TRUST PILOT
"What a fabulous company this is....from the high quality product, the engraving and the excellent customer service shown by Karen. After sending the wrong details to be engraved and spiralling into blind panic....Karen went above and beyond to get the problem sorted resulting in delivery of the most beautiful gift for my groom to be ( in super quick time too)
I would highly recommend this company and Karen and wish them continuing success."

TRUST PILOT CLICK HERE: " I came across the retailer via a google search and was impressed with their range of personalised gifts, that were also reasonably priced. I opted for a leather bracelet with engraving. Communication was fast and efficient, as was postage. Unfortunately there was a tiny imperfection on the leather, so I reached out to discuss this over the phone (how refreshing to be able to speak with somebody in this world of chat bots or long distance customer service). Karen was apologetic and quick to help remedy the issue with a replacement. Within a couple of hours of speaking to Karen, she had had arranged for a new bracelet to be made and shipped out on a 24 hour delivery. Very pleased with this service"

TRUST PILOT CLICK HERE: "Country Charm deserves nothing less than a glowing five-star review. From start to finish, the experience was seamless and truly memorable. A special mention must go to Karen, whose assistance with sorting out the name change was nothing short of exceptional. She handled everything with such care, professionalism, and efficiency, making the process stress-free and straightforward.
The highlight of the order was the Lady Juniper Tree, which was received with absolute delight. Its beauty, elegance, and thoughtful presentation made it a perfect gift, and the recipient couldn’t have been happier. The tree carried a sense of charm and meaning that made the moment even more special.
Country Charm not only delivers wonderful products but also provides outstanding customer service that goes above and beyond. Highly recommended for anyone looking for a heartfelt and memorable gift."

TRUST PILOT
"I am very pleased with Country Charm as a supplier. Karen has been exceptionally helpful from order creation to delivery including follow up questions. the whole experience has been delightful. - Bhupinder Hunde"

GOOGLE REVIEW
“I ordered two rose obelisks which were incredibly well made, look fantastic and were great value for money. The communication and customer service was also exceptional. I would highly recommend..”

GOOGLE REVIEW
“I was searching for a weather vane and I found this wonderful site Country Charm Gifts.they very helpful and found exactly what I wanted a special present for grandson 2 Welsh Dragon. Karen was very helpful and informative and pleasant, I explained what I wanted and Karen sorted it out with a next day delivery. Many thanks for your help and support be back soon. Diloch ”

GOOGLE REVIEW
"Bought a fantastic garden obelisk from these people after a lot of hunting about online. Faultless service and very fast delivery. Thank you."

GOOGLE REVIEW
“This company is a pleasure to deal with, fast efficient service, kept up to date with all aspects of The process, polite, professional and I would definitely use them again. Highly recommended..”

"The table and chairs are PERFECT! Exactly the correct size, colour, design, just fantastic! My mum is utterly thrilled, which means I am utterly thrilled! Not only is the product of the highest quality, the service has been nothing short of exemplary - honest, kind, thoughtful, accurate, speedy, flexible and sincere. These are the qualities that are sorely lacking in so many customer/public related services these days - but not in Country Charm. We will certainly be recommending you to all in need of garden furniture - it's well deserved! (Jardine Leisure Three Coalbrookdale Chairs & 68cm Vine Legs Coalbrookdale Table in Old English White)

"We were so pleased with the two we ordered last year which we put out immediately albeit as the Clematis were almost over. We left them out all Winter, and after all the bad weather we had they are both still perfect & are now covered in flowering Clematis. Just unpacked our delivery 4 is going to look amazing." (Poppy Forge 6ft Gothic Obelisks)

"We just had to use Country Charm again after the excellent service we received when we ordered our Gothic Arch by Poppy Forge from you. This one will be gracing our front door." (Poppy Forge Traditional Imperial Garden Arch)

"I just wanted to say thank you for my order and your communication at every stage, the woodland animal wall plaques are lovely and a really good price, they were very well packed, and delivered very quickly. I'm very happy with my purchase and your friendly and very efficient service, thanks again " (Hedgehog & Rabbit Woodland Wall Plaques)

"We have unpacked the moon gate and love it. Will be positioning beginning of next week. So looking forward to positioning my mature clematis on its frame." (Ascalon Marrakech Moon Gate Arch)

"I’ve received the bistro set and it looks fairytale beautiful! Absolutely love it!!" (Ascalon Blaisdon 3 Piece Patio Set)

"You were so kind in helping our purchase of the arches. Here they are now constructed in our garden along our new fence. Until the wisteria regrows across the top and the chocolate vine and Jingle Bells clematis cover the sides the shade will be provided by a colourful umbrella! Thank you again. You gave 5 star service!" (Ascalon Fleur de Lys Cream Tunnels)

"Just picked up my Stag Ornament from the Post Office... I love it!! Thanks for the fantastic help and the updates." (Stag Sculpture In Antique Silver)

"Just getting back in touch to let you know that the table has just arrived this morning and it looks great. We’re both really pleased with it. It’s a perfect match for our existing victorian bench and is a good fit for our small cottage type garden. I thought I’d send you a photo. Many thanks for your help." (Jardine Leisure Coalbrookdale 81cm Round Table in Bespoke RAL 6019 Pastel Green)

"Thought I would send you a photo. Cant wait to see the birds now! I love it. Nothing out there I could find I liked until I came across your bird feeder. Thank you" (Poppy Forge Freya Bird Crook)

"The clothes airier was delivered successfully yesterday. Thank you for a pain free service and keeping us informed. We will use your company again." (Traditional Kitchen Maid Pulley Clothes Airer)

"The Flamingo has been received today. It is absolutely stunning. Great service, too." (Faraway Finds Flamingo Garden Sculpture)

“I would just like to say how pleased I am with my obelisks, they are elegant and very well made , I love the large ball top ! far better than what is at the garden centre !! They look so good and have made my garden look very mini stately home! Many thanks”
(Four 4ft Classic Obelisks)

“Our beautiful table arrived within the allocated time. Just managed to unpack it ! Lots of packing ! It is perfect, thank you so much.” (Jardine Leisure, 81cm Coalbrookdale Table)

“The Tree Ent plaque arrived safely yesterday and I absolutely love it, thank you! Thanks for the brilliant service and speedy despatch. I will definitely be recommending you to my friends and family, and I’m sure I will be buying from again in the near future.” (Tree Ent Face – Extra Large Garden Plaque)

"I just wanted to say a big thank you for your awesome customer service regarding the obelisk. It is quite rare to get such a quick, open and positive response when there are issues like the one encountered. I know that my front flowerbed is going to look awesome when the clematis I am planting starts to climb it. It will be visible for all the neighbourhood to enjoy, as well as myself. " (Poppy Forge Cage Ball 6ft Cleo Obelisk)

"My wife absolutely loves it it’s got a name Charlie Boy we loved the ethos you work by so we are spreading the word and have ordered another item keep up the good work." (Faraway Finds Medium Pig Sculpture)

"I just wanted to email to let you know that our Plint kettle arrived in the post today - all working perfectly, thank you so much for the speedy delivery and for the tracking updates. It's a joy to have a cuppa without having to mop up after a leaky kettle.
All the best to you, and to all at Country Charm. Many thanks again." (PLINT Retro Thermos Kettle in Cream)

“My friend called me crying and laughing at the same time after she opened the pencils. ♥️Thank you once again for your kind help!! It made her very very happy!!” (Twelve Reasons I Love You Personalised Box of Pencils)

"Flower cart received this morning - thanks for your prompt attention. Brilliant service, communication and a good price. Highly Recommended." (Ascalon Flower Cart)

“I am very impressed with your website and customer services, I have looked at the set on various other sites and yours was the most reasonably priced and fastest delivery service and very easy to order. Brilliant service from start to finish” (Ascalon Marlborough Antique Blue Bistro Set)

"This company is a pleasure to deal with, fast efficient service, kept up to date with all aspects of The process, polite, professional and I would definitely use them again. Highly recommended." (Cafe Berlotti 12” by 12” Ceramic Tile)

"Thought you might like to see the arch installed where the old one was so rose already established! Very pleased; it was easy to put together and install. Nice quality. Thanks again for your help with the delivery." (Poppy Forge Arcadia Garden Arch)

"Just to let you know lanterns turned up yesterday, they are lovely, really pleased with them. Second time ordering with you, another excellent shopping experience. Thanks so much again for your efficient service. " (Two Small Blue Moroccan Lanterns)

“Hi Karen, I very fine brazier has arrived. Thank you very much” (Brazier & Ash Pan)

“We are thrilled with the obelisks they are very good quality and look terrific, Thank you!!” (6ft & 7ft Traditional Obelisks)

“Excellent service, absolutely wonderful items, excellent quality, prompt delivery and most helpful staff (thank you Karen). Would buy here again, many thanks.”

“The socks have arrived and they are lovely – so much so I have ordered another 2 pairs for my sisters. Thank you for your help with my other purchases. You have provided wonderful customer service. Thanks again.” (Solmate Socks, Personalised T Shirt Set & Champagne Flutes)

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